To any observer, it is abundantly evident that consumer behavior today is changing at a faster pace than ever before. We can easily see and relate to these changes since our own shopping habits mirror those of the larger market. We’re all consumers living in a fast-paced world of instant gratification who have become accustomed to the easy and frictionless shopping experience provided by Amazon.
What is the Future of Retail?
E-commerce continues to be the fastest growing area of retail this century, growing 300% from 2000 to 2018 according to the U.S. Commerce Department. While shoppers may never wholly abandon brick-and- mortar stores, this continual rise in online sales over the last 18 years shows a shift to e-commerce as the predominant shopping method for consumers.
So how is the rise in e-commerce affecting retail supply chains? At Trimble Visibility we sought out to understand the impact of e-commerce on retailers, the top final mile challenges facing industry executives today, and how companies are finding success in today's retail environment.
Topics: Final Mile
La-Z-Boy has been producing the world’s most comfortable furniture for over 90 years. The company manufactures a full line of products for the living room and family room, including the company’s world-famous recliners!
La-Z-Boy understands that today's customer is information-oriented and digitally-connected. While consumers may be unfamiliar with the term last mile, they know they expect passive solutions with real-time information. La-Z-Boy was eager to find a last mile solution that matched the quality of their products.
Expectations run high in today’s consumer delivery environment, especially in terms of managing last mile deliveries at the cargo, distribution, and direct-to-consumer levels. For many retail, restaurant, food distribution, consumer goods, durable goods companies, etc. final mile delivery not only affects the end customer experience, it can also contribute to losses across the board from scheduling inefficiencies to staffing issues to cost overruns to decreased morale and frustrated DC personnel.